Order Confirmation Support Requests

Over the past 24 hours we have had many support requests inquiring about order confirmations that users have been receiving in their inboxes. These order confirmations are copies of invoices that were generated by H-Sphere when your hosting plans were updated.

Roughly 45 days ago we announced that all customers were going to be migrated to new hosting plans as of Nov 15th. Yesterday when migrating our users to these new plans the system emailed all of the users invoices who’s new plan had a price difference with the old plans. The invoices/order confirmations that were emailed to the users are real and have been applied in the billing system.

Many users who were on annual billing on their old plan have also emailed inquiring what happened to their billing during this change. In these cases the system has prorated the customers usage on their old plan and given them an account credit for the unused portion of their prepaid time. The system then changed their plan and took and new fee’s from that account credit. Many of these annual customers still have credit on their account and they will not be billed until that credit runs out.

If anyone has any more questions that were not explained in this post, please email support at support@weberz.com.