New domain aliases scheme on H-Sphere isn’t good

Robert Rolfe — Tue, 05 May 2009 18:30:18 +0000

Here’s a little nuance from H-Sphere that we just found out about, domain aliases now use one of the “included” domains in the users plan. We had trouble tickets come over from some new customers over the last few days who were having a problem getting all of their domain aliases assigned to a domain. Mainly due to the fact that the system wanted to charge them for these domain aliases.

Well upon further investigation we found that every new domain alias in H-Sphere was using up a free domain slot in the users billing. The concept of this just seems rediculous to me. Why would anyone want to give up a free domain slot to use for a domain alias that doesn’t really require any additional resources? At this point we are unsure what we are going to do about the situation or if there is anything we can do, however just keep in mind that for the time being that this is happening and to watch out for it.

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Order Confirmation Support Requests

Robert Rolfe — Sun, 16 Nov 2008 16:43:55 +0000

Over the past 24 hours we have had many support requests inquiring about order confirmations that users have been receiving in their inboxes. These order confirmations are copies of invoices that were generated by H-Sphere when your hosting plans were updated.

Roughly 45 days ago we announced that all customers were going to be migrated to new hosting plans as of Nov 15th. Yesterday when migrating our users to these new plans the system emailed all of the users invoices who’s new plan had a price difference with the old plans. The invoices/order confirmations that were emailed to the users are real and have been applied in the billing system.

Many users who were on annual billing on their old plan have also emailed inquiring what happened to their billing during this change. In these cases the system has prorated the customers usage on their old plan and given them an account credit for the unused portion of their prepaid time. The system then changed their plan and took and new fee’s from that account credit. Many of these annual customers still have credit on their account and they will not be billed until that credit runs out.

If anyone has any more questions that were not explained in this post, please email support at support@weberz.com.

This article was originally posted by Weberz Hosting at: Order Confirmation Support Requests" rel="external" target="_blank">Order Confirmation Support Requests

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New domain aliases scheme on H-Sphere isn’t good

Order Confirmation Support Requests