Weberz Hosting » Support http://www.weberz.com Just another WordPress site Wed, 18 Apr 2012 16:42:38 +0000 en hourly 1 http://wordpress.org/?v=3.3.2 New Weberz Site Designhttp://www.weberz.com/blog/announcements/weberz-site-design/ http://www.weberz.com/blog/announcements/weberz-site-design/#comments Thu, 13 Jan 2011 04:17:09 +0000 Robert Rolfe http://www.weberz.com/?p=944

In case you haven’t been by to check on us lately, Weberz has launched a new web design for our site. The new site was designed by Rob & Charlie from the Weberz team. In addition to changing the look and feel of the website we also added a number of new pages containing more information for our users. Here’s a list of some new features & pages that we have added to the new site:

This article was originally posted by Weberz Hosting at: New Weberz Site Design" rel="external" target="_blank">New Weberz Site Design

]]> In case you haven’t been by to check on us lately, Weberz has launched a new web design for our site. The new site was designed by Rob & Charlie from the Weberz team. In addition to changing the look and feel of the website we also added a number of new pages containing more information for our users. Here’s a list of some new features & pages that we have added to the new site:

In addition to the above we also moved all of the Support Center information from the Weberz Support Site, located at http://www.weberzsupport.com, back to our main website. This change was due to the overwhelming response we got from our users who were having a hard time finding this information on our old site.

We hope you enjoy the new site design and find it easier to use (and look at) than the last one. What do you think of the new weberz site design? Was the old one better? Let us know in the comments below!

This article was originally posted by Weberz Hosting at: New Weberz Site Design" rel="external" target="_blank">New Weberz Site Design

]]> http://www.weberz.com/blog/announcements/weberz-site-design/feed/ 0 Order Confirmation Support Requestshttp://www.weberz.com/blog/general/order-confirmation-support-requests/ http://www.weberz.com/blog/general/order-confirmation-support-requests/#comments Sun, 16 Nov 2008 16:43:55 +0000 Robert Rolfe http://www.weberz.com/?p=199

Over the past 24 hours we have had many support requests inquiring about order confirmations that users have been receiving in their inboxes. These order confirmations are copies of invoices that were generated by H-Sphere when your hosting plans were updated.

Roughly 45 days ago we announced that all customers were going to be migrated to new hosting plans as of Nov 15th. Yesterday when migrating our users to these new plans the system emailed all of the users invoices who’s new plan had a price difference with the old plans. The invoices/order confirmations that were emailed to the users …

This article was originally posted by Weberz Hosting at: Order Confirmation Support Requests" rel="external" target="_blank">Order Confirmation Support Requests

]]> Over the past 24 hours we have had many support requests inquiring about order confirmations that users have been receiving in their inboxes. These order confirmations are copies of invoices that were generated by H-Sphere when your hosting plans were updated.

Roughly 45 days ago we announced that all customers were going to be migrated to new hosting plans as of Nov 15th. Yesterday when migrating our users to these new plans the system emailed all of the users invoices who’s new plan had a price difference with the old plans. The invoices/order confirmations that were emailed to the users are real and have been applied in the billing system.

Many users who were on annual billing on their old plan have also emailed inquiring what happened to their billing during this change. In these cases the system has prorated the customers usage on their old plan and given them an account credit for the unused portion of their prepaid time. The system then changed their plan and took and new fee’s from that account credit. Many of these annual customers still have credit on their account and they will not be billed until that credit runs out.

If anyone has any more questions that were not explained in this post, please email support at support@weberz.com.

This article was originally posted by Weberz Hosting at: Order Confirmation Support Requests" rel="external" target="_blank">Order Confirmation Support Requests

]]> http://www.weberz.com/blog/general/order-confirmation-support-requests/feed/ 0