Policies
Weberz, hereafter referred to as “Weberz” provides internet World Wide Web page hosting and DNS hosting services. Weberz has certain legal and ethical responsibilities regarding the use of its computer network and equipment involved in these services.
Weberz general policy is to act as a neutral provider of access to the global Internet. Weberz reserves the right to suspend or cancel a customer’s access to any or all services when Weberz decides that the account has been used inappropriately.
Use of Our Servers
Web site accounts are to be used by the primary owner only. Customers are not permitted to resell, store, or give away web hosting services off of their web site to other parties. Web hosting services are defined as allowing a separate, third party to host content on the owner’s web site. Exceptions to this include ad banners, classified ads, personal ads, and reseller accounts.
Unauthorized Use of Other People’s Accounts or Computers
Weberz will strongly react to any use or attempted use of an internet account or computer without the owner’s authorization. Such attempts include tricking other people into releasing their passwords, password cracking, security hole scanning etc.. Any unauthorized use of accounts or computers by a Weberz customer, whether or not the attacked account or computer belongs to Weberz, will result in action against the attacker. Possible actions include warnings, account suspension or cancellation, and civil or criminal legal action, according to the seriousness of the attack.
Commercial Advertisements with E-mail – Spamming
Unsolicited commercial advertisements are not allowed in e-mail, and will result in account suspension or cancellation. Commercial advertisements are not welcome in most Usenet discussion groups and by most email users. Inappropriate postings may result in account suspension or cancellation. Spamming, or sending a message to many different off-topic newsgroups, is unethical and will be treated as such. The use of Weberz’s email servers to distribute spam emails is strictly prohibited and will not be tolerated. Any user causing Weberz’s network, in whole or in part, to be listed on any blacklists and/or ban lists shall have their account terminated without notice. Weberz will also not tolerate any web site on the Weberz network to be advertised in the form of spam for any reason. This includes spam that is not sent via Weberz’s mail servers.
About Unlimited Disk Space and Bandwidth
Weberz does not support or tolerate unlimited disk space and bandwidth offers. Weberz will not allow resellers of Weberz’s services to advertise unlimited disk space or bandwidth due to the unnecessary stress put on the service by advertising such claims. These claims are proven to be false and will not be allowed on the Weberz network.
Payment Policies & Billing Procedures
All accounts are set up on a pre-pay basis. All pricing is guaranteed for the term of pre-payment. Weberz reserves the right to change prices at any time. Payment is due each anniversary month or period following the date the account was established. All account payments must be made is U.S. dollars. If 7 days have passed and payment has not been posted, the account will be suspended until further notice. The customer is responsible for all money owed on the account from the time it was established to the time that the customer notifies Weberz to request termination of services. Should an account remain suspended due to non-payment of service, the account and the content will be deleted without notice to the customer. Suspended users must pay all outstanding balances before the account will be reinstated. The outstanding balance on suspended accounts can be found by logging into the control panel. All suspended accounts are subject to a $10 account reactivation fee. This must be paid before the account will be reactivated.
Resellers
Resellers are ultimately responsible for any and all material on their accounts, as well as the accounts of their customers. In the event that a resellers’ customer violates any of the Weberz terms of service or acceptable usage policy, it is at Weberz’s discretion to suspend or remove the customer’s account or the reseller’s account. Our Resellers should also note that in the event of their reseller account being suspended that all of their customer’s accounts will also be suspended, virtually stopping all resources from being used by that reseller. Any reseller, who is not paying the billable user account overage fee, is not allowed to use any more then 50 user licenses at any one time. Resellers can change their account type to an account with a billable user account overage fee by contacting support@weberz.com, or by submitting a support ticket. Resellers are also responsible for any and all charges, including overages charges, generated to their account by their customers. This includes, but is not limited to IP addresses, bandwidth, and disk space. It is the resellers responsibility to make sure their clients are being properly billed for these overages.
3rd Party Scripts/Programs
Weberz provides one touch installs for many scripts publicly available on the internet, however, we do not support these scripts. All 3rd party scripts such as phpBB2, OsCommerce, and CGI scripts are supported by their creators. Weberz simply does not have the resources to support every 3rd party script on the internet. This includes, but is not limited to, technical support, installations, and upgrades of these 3rd party scripts. Weberz is happy to look at any 3rd party script for a customer to determine if there would be problems installing the script on Weberz servers, however, Weberz will not install the script or customize the script for you due to resource restrictions as well as liability issues.
Data Backups
Weberz is conscious of the fact that accidents happen and hardware does fail. For these reasons, Weberz performs daily backups of all customers’ data. These backups enable Weberz to recover customer’s data in the event of a hardware failure or other disaster. Even though Weberz provides daily backups of all customers’ data, Weberz still recommends that each customer make a separate backup of their data on their own machine. Weberz will not be held responsible for data loss due to customer negligence in terms of failure to back up their own data.
Account Cancellation
Weberz reserves the right to cancel a customer’s service at any time. If cancellation is caused by the customer’s violation of these policies, no refund is due. Customers may cancel service at any time, however no refund is due. Due to security reasons Weberz customers may only cancel their account by logging into the control panel and using the “Cancel Account” link from the billing menu. Cancellation emails sent to any Weberz email address will not be considered valid due to the inability to verify a user’s identity. Cancellations via phone will also not be accepted.
30 Day Money Back Guarantee
Weberz does offer a 30 day money back guarantee to its shared hosting and reseller customers. This money back guarantee is honored under any circumstances, unless the account was canceled or terminated by Weberz staff OR the account has used more then 75% of the resources assigned to the account. Under those conditions, the 30 day money back guarantee becomes null and void. The 30 day money back guarantee is a no questions asked guarantee. To exercise your right to this guarantee, please click “Money Back” in the control panel. The money back guarantee is not available for dedicated server customers.
Lawful Purpose
Weberz reserves the right to refuse service to anyone. Customers may only use Weberz servers for lawful purposes. Transmission of any material in violation of any federal, state or local regulation is prohibited. This includes, but is not limited to copyrighted material, material legally judged to be threatening or obscene, and material protected by trade secrets. Weberz expressly forbids anyone from using Weberz servers for the propagation, distribution, housing, processing, storing, or otherwise handling in any way lewd, obscene, or illegal materials. The designation of any materials as such described above is left entirely to the discretion of the Weberz management.
Indemnification
Customer agrees that it shall defend, indemnify, save and hold Weberz harmless from any and all demands, liabilities, losses, costs and claims, including reasonable attorney’s fees asserted against Weberz, its agents, its customers, officers and employees, that may arise or result from any service provided or performed or agreed to be performed or any product sold by customer, its agents, employees or assigns. Customer agrees to defend, indemnify and hold harmless Weberz against liabilities arising out of; (1) any injury to person or property caused by any products sold or otherwise distributed in connection with Weberz’s servers; (2) any material supplied by customer infringing or allegedly infringing on the proprietary rights of a third party; (3) copyright infringement and (4) any defective products sold to customer from Weberz’s servers.
Disclaimer
Weberz will not be responsible for any damages your business may suffer. Weberz makes no warranties of any kind, expressed or implied for services we provide. Weberz disclaims any warranty or merchantability or fitness for a particular purpose. The includes loss of data resulting from delays, hardware failure, non-deliveries, wrong delivery, and any and all service interruptions caused by Weberz and its employees. Weberz reserves the right to revise its policies at any time with or without prior notice to our customers.
Last Updated: 02-17-09
